Mega Kids World Ltd

Privacy Policy

Updated: June 2025

 

1. Introduction

Mega Kids World soft play and party venue is committed to protecting your privacy. We do not sell, misuse, or exploit any personal information you provide. We follow strict physical, electronic, and managerial safeguards to protect your data. Most of the information we collect is for the safety of our guests and to communicate relevant information about Mega Kids World services, including parties, play sessions, and special events.

 

 

2. What data do we collect?

During the course of running our business, we may collect the following types of personal information:

2.1 Name and surname

2.2 Email address

2.3 Phone number

2.4 Child’s name & date of birth (for age-appropriate activities)

2.5 Billing address

2.6 Payment details (processed securely via third-party payment providers)

2.7 Messages submitted through forms

2.8 CVs (for job applications)

2.9 IP address

2.1.1 Browser and device information

2.1.2 Pages visited and website interactions

2.1.3 Cookies and analytics data

 

 

3. How do we collect your data?

We collect your data in three main ways:

 

3.1 Direct and Specific Collection

You knowingly provide your data for a particular reason. Examples include:

3.1.1. Entering competitions or promotions (we do not currently use this data for marketing).

3.1.2. Signing up to receive our newsletters or marketing emails (optional).

 

3.2 Direct but Non-Specific Collection

You provide your data during the normal course of business, but not necessarily for a specific ongoing purpose. Examples include:

3.2.1. Booking a soft play session or party, either online or in person.

3.2.2. Signing in for special events or sessions.

3.2.3. Completing an accident form (these are retained for a minimum of 3 years as legally required).

3.2.4. Using our membership program, where we record visit dates and basic contact details.

 

3.3 Indirect Collection

Your data is captured as part of routine business activities. Examples include:

3.3.1. Credit card transaction slips containing partial card details (we do not store full payment card details).

3.3.2. Our till system logging your visit dates and purchases for reporting purposes.

3.3.3. Usage data from our public Wi-Fi network, such as device login and connection details.

 

 

4. How Do We Store Your Data?

We store your data in the following secure ways:

4.1. Securely on our tills and booking systems.

4.2. In encrypted online databases hosted by third-party service providers.

4.3. In our physical party booking diary (hard copy, stored securely).

4.4. Credit card slips are securely stored and destroyed as soon as is practicable.

We only retain your data for as long as is legally required or reasonably necessary for business purposes.

 

 

5. How Do We Use Your Data?

We only use your data in the following ways:

5.1. For Communication and Marketing (with consent where required)

To communicate about your bookings, promotions, or business updates. This typically involves your name, telephone number, or email address.

 

5.2. For Practical Business Communication

We may contact you for specific reasons related to your interaction with us, without needing your explicit consent each time. Examples include:

- Contacting you about a lost property item.

- Notifying you of a booking change.

 

5.3. For Business Operations and Administration

We may review visit data or purchase patterns to help us improve our service, manage memberships, and make informed business decisions.

Note: We never store or use your complete credit card data for these purposes.

 

 

6. How Do We Keep Your Data Secure?

- Personal data is accessible only to authorised directors and staff, as needed for their role.

- Digital data is stored in secure, password-protected systems.

- Physical records are kept in locked storage areas.

- Our premises and IT systems are secured in line with industry best practices.

- If we use service providers outside the UK/EEA, we make sure your data is protected using legal safeguards like Standard Contractual Clauses.

 

 

7. Sharing Your Data

7.1. We Do Not Sell or Share Your Data with Other Organisations for Their Use.

Your data is used solely for Mega Kids World’s operations.

7.2. Third-Party Providers

Some third-party services may store your data securely on our behalf (such as our booking system provider or Wi-Fi host). These providers are not permitted to access or use your data independently.

7.3. Legal Requirements

We may disclose your data to legal authorities (e.g., the police) where we are required to do so by law.

7.4. External Platforms

If you contact us via third-party platforms (e.g., Facebook, Instagram), your data is also subject to their privacy policies, which are outside of our control.

 

 

8. How Long We Keep Your Data

 

Type of Data	Retention Period
Bookings & event info	Up to 3 months
CVs & job applications	Up to 6 months
Marketing subscriptions	Until you unsubscribe
Cookies & analytics	As defined in our cookie policy

 

 

9. Your Rights

To exercise your rights, please contact us using the details below.

Under UK GDPR, you have the right to:

- Access your personal data

- Correct your data

- Ask for deletion ("right to be forgotten")

- Restrict or object to how we use your data

- Withdraw consent at any time

- Receive your data in a portable format

- Complain to the ICO (Information Commissioner’s Office) at www.ico.org.uk

To exercise your rights, email us at info@megakidsworld.com.

 

 

10. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be posted on our website. You are encouraged to review this policy regularly.

 

 

11. Contact Details

Mega Kids World Ltd (Company No. 15525817)
Trading Address: Mega Kids World, 2 Little End Road, Eaton Socon, St Neots, PE19 8JH
Registered Address: Registered Company Address – 32 Willoughby Road, London, N8 0JG
Phone: 01480 759481
Email: info@megakidsworld.com